Madame Tussauds - Frequently Asked Questions
Visiting Madame Tussauds
Combined Madame Tussauds/London Eye
If you purchase a combined Madame Tussauds/London Eye ticket from Madame
Tussauds, the time of your entry is for Madame Tussauds. On arrival you will be
given your ticket for the London Eye which you can use at any time suitable to
yourself before the 'valid until' date which is 1 month from date of purchase.
5pm Tickets
Our ticket price is cheaper from 5pm. Last admission is at 5.30pm (6pm during
holidays and weekends) and this gives enough time to see the attraction,
however please note that some of the experiences inside Madame Tussauds begin
to close at 6pm.
Planetarium
In 2006 the Planetarium was rebranded and renamed the Star Dome. The Star Dome
is part of the Madame Tussauds attraction and is included in the ticket price.
Please note that we no longer show astronomy-based shows.
Family ticket
A family ticket consists of 2 adults and 2 children or 1 adult and 3 children.
UK Schools
We have a school rate for UK schools of £8 per school child. One teacher for
every 5 Primary school children goes free and one teacher for every 10
Secondary school children goes free. Any additional teachers pay £17.
Madame Tussauds also runs a school show called Studio Secrets for Key Stage One
and Key Stage Two pupils on a Tuesday, Wednesday and Thursday for up to 250
Primary school children for £8 each. If you need any more information on this
please telephone our call centre on 0870 400 3010.
2 for 1 promotions
Ticket promotions that give you a free ticket with the purchase of an adult
ticket are always based on the full price adult ticket however exclude
admission to Chamber Live. An additional fee is payable for admission to
Chamber Live. These promotions are only valid with tickets purchased on the day
and not tickets booked in advance. Please check the promotion's terms and
conditions carefully prior to your visit.
Can I take large bags or luggage to Madame Tussauds?
Due to security reasons, large bags or luggage are not permitted to be left at
Madame Tussauds.
Chamber Live
Chamber Live is within the Chamber of Horrors and is recommended for
individuals over the age of 12. As this is a very intense experience with live
actors and flashing lights is also not suitable for those with heart conditions
and pregnant women.
Which is the nearest tube station?
The nearest tube station is Baker Street. You can get to Baker Street by
Jubilee, Bakerloo, Metropolitan, Circle and Hammersmith and City lines.
How long can I expect to queue to get into Madame Tussauds?
The queue for Madame Tussauds during off peak season should take approximately
one hour. However, please note that queues can take up to 2 hours during the
high season. If you wish to skip the queues you can book your fast track
tickets either on our website or by calling 0870 400 3000.
Can I take my baby buggy (pushchair) to Madame Tussauds?
Families with young children are advised that baby buggies are not allowed in
Madame Tussauds. Therefore you will be advised to leave your buggy at our left
luggage section and use one of our baby carriers (suitable only for babies
between 0 and 9 months). Please note that a £5 refundable deposit will be
required.
Can I take any animals or pets to Madame Tussauds?
No animals or pets are permitted into Madame Tussauds. However, we do permit
seeing eye dogs, guide dogs and hearing eye dogs.
Can I eat or drink at Madame Tussauds?
No, eating and drinking are not permitted at Madame Tussauds, apart from Caffè
Nero, which is located at the exit of the attraction.
How long does a visit to Madame Tussauds last?
It takes around 2 hours to complete a visit of Madame Tussauds and the Star
Dome, including Chamber Live.
Can I take a camera to Madame Tussauds?
Cameras are allowed in all areas of Madame Tussauds apart form the Spirit of
London ride, Chamber of Horrors and the Star Dome. If you are a camera crew and
you require to film in our premises please contact our press office for further
information (0207 487 0200).
Where is the nearest car park?
The nearest car park is the car park on Chiltern Street (0207 486 4509), which
is located off Marylebone Road and just 5 minutes from Madame Tussauds.
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Madame Tussauds - Frequently Asked Questions
Payments
What credit cards do you take as payment?
On our web site and our credit card booking line 0870 400 3000 we accept Visa,
Mastercard, American Express, Switch and Delta. Please note that we do not
accept Solo or Electron.
Can I pay by cheque?
We do accept company cheques made payable to "Tussauds Group Ltd" if you
purchase your tickets on arrival. UK school cheques are also accepted for
advanced bookings only.
Do you accept the Euro?
We accept the Euro (notes only) within admissions if purchasing a ticket and
the gift shop.
Do you accept US Dollars?
We accept US Dollars traveller's cheques within admissions if purchasing a
ticket.
I regularly bring groups to Madame Tussauds, do you offer any further
discounts?
If you regularly bring groups to Madame Tussauds, why not enquire about our
trade account facilities and additional benefits. For further enquiries, please
contact our trade sales and marketing team on trade@tussauds.com,
or call 0870 429 2337. Existing account holders should call our trade booking
line to make reservations for their clients on 0870 400 3005 (8.30am-6.30pm
daily).
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Madame Tussauds - Frequently Asked Questions
Gift Vouchers
Can I purchase gift vouchers?
Gift Tickets are available for Madame Tussauds which are valid for a year on
0870 400 3000. Gift Tickets make an ideal present!
Our annual pass can also be a great gift. An annual pass can be purchased by
calling 0870 400 3000 or by booking online.
Charity donations/raffle prizes
Because we receive so many requests for donations to school fetes and
fundraising events, we have had to limit the number of charity donations we
make. As part of The Tussauds Group, Madame Tussauds supports the children's
charity NSPCC, as well as The Variety Club Children's Charity and certain wish
charities for terminally ill children. To this end, we will be unable to offer
any other charity a donations.
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Madame Tussauds - Frequently Asked Questions
Special Needs Guests
Visitors who are registered disabled
Anyone who is registered disabled, deaf or blind can enter Madame Tussauds free
of charge, with a carer. You will, however, be asked for some kind of proof on
the door such as a letter/notice of entitlement for Disability Living
Allowance, a letter/notice of entitlement for Invalidity Benefit or a Freedom
pass with a 'D' on it.
For safety reasons, we are strictly limited to a guest capacity limit within
our building and if you use a wheelchair, it would be advisable to book this in
with our Customer Service Department on 0870 400 3000 in advance.
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If you have been unable to find the answer to your query
from our extensive Frequently Asked Questions Section, or for further specific
information, please select one of the following categories:
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